Return Policy

Return Period

Due to the perishable nature of floral arrangements, we have a limited return window. If you are not satisfied with your order, please contact us within 24 hours of delivery or pickup. We understand that flowers are time-sensitive, and we want to address any concerns promptly. After this period, we may not be able to process returns or refunds, as the condition of the flowers may have changed significantly.

Return Conditions

To be eligible for a return, the floral arrangement must be in its original condition, with all flowers intact and the arrangement structure maintained. Returns are accepted only if there was an error on our part, such as incorrect flowers, damaged items upon delivery, or significant deviation from the agreed design. We reserve the right to inspect returned items to verify the condition and determine eligibility for refund or replacement. Custom or bespoke arrangements may have different return conditions based on the specific agreement.

Return Shipping Costs

If a return is approved due to our error, we will cover the cost of return shipping. However, if you are returning an item for reasons other than our error, you will be responsible for the return shipping costs. We recommend using a trackable shipping service and retaining proof of postage. The cost of return shipping will be deducted from your refund amount if applicable. For local returns, you may bring the item to our location during business hours.

Return Process

To initiate a return, please contact us using the contact information provided below. You will need to provide your order details, the reason for return, and photographs if the issue is related to condition or quality. Once we receive your return request, we will review it and provide instructions on how to proceed. Approved returns should be sent to our address or brought to our location within the specified timeframe. We will process your return and notify you once we have received and inspected the items.

Non-Returnable Items

Certain items are not eligible for return due to their nature or customisation. This includes personalised arrangements that were specifically designed for a particular event or recipient, arrangements that have been significantly altered after delivery, and items that have been used or damaged through no fault of ours. Seasonal or limited-availability flowers that are no longer in stock may also be non-returnable. If you have questions about whether your item is returnable, please contact us before initiating a return.

Legal Requirements and General Provisions

This return policy is provided in accordance with applicable consumer protection laws in the United Kingdom. Your statutory rights are not affected by this policy. If you are a consumer, you have certain rights under the Consumer Rights Act 2015 and other applicable legislation. This policy does not limit or exclude these statutory rights. We reserve the right to modify this return policy at any time, and such modifications will be effective immediately upon posting on our website.

Order Cancellation Policy

You may cancel your order before it has been prepared or dispatched. For custom arrangements, cancellation may be possible up to 48 hours before the scheduled delivery or pickup date, subject to any work already completed. Once an order has been prepared or dispatched, cancellation may not be possible, though we will work with you to find a suitable solution. Cancellation requests should be made in writing or by phone using our contact information. Refunds for cancelled orders will be processed according to our refund procedure.

Refund Procedure

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment provider. If you have not received your refund within this timeframe, please contact your bank or payment provider first, then contact us. We will provide a replacement item if you prefer, subject to availability and your agreement.

Contact Information

For questions about returns, cancellations, or refunds, please contact us at:

Aromaartor
16, Mitchell house, John Thornycroft Rd, Woolston
London, SW1A 1AA
United Kingdom
Phone: +44 79 4381 7655
Email: contact@aromaartor.world