Privacy Policy

Information We Collect

When you interact with our floristry services, we may collect certain personal information that you provide voluntarily. This includes your name, email address, phone number, and any messages you send through our contact form. We also collect information about your preferences regarding floral arrangements and event details when you request our services.

How We Use Your Information

We use the information you provide to respond to your inquiries, process your service requests, and communicate with you about your floral arrangements. Your contact details help us coordinate deliveries, schedule consultations, and ensure we can reach you regarding your orders. We may also use your information to improve our services and send you updates about our offerings, always with your consent.

Legal Basis for Processing Data (GDPR)

Under the General Data Protection Regulation, we process your personal data based on several legal grounds. When you contact us or request our services, we process your information based on your consent and our legitimate interest in providing floristry services. Contractual necessity applies when you engage our services, as we need your information to fulfil our obligations. We ensure all processing activities comply with applicable data protection laws.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as delivery services, payment processors, and technical support providers. These partners are contractually obligated to protect your information and use it only for specified purposes. We may also disclose information if required by law or to protect our rights and safety.

Data Protection Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to protect your data. Our security measures include secure data storage, encrypted communications, and regular security assessments.

Your Rights and Choices

You have the right to access, correct, or delete your personal information at any time. You can request a copy of the data we hold about you, object to certain processing activities, or withdraw your consent where applicable. You also have the right to data portability and to lodge a complaint with a supervisory authority. To exercise these rights, please contact us using the information provided below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the nature of the information, the purposes for which it was collected, and any legal or regulatory requirements. Once the retention period expires, we securely delete or anonymise your information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

Third-Party Services

Our website may use third-party services that collect information about your use of our site. These services include Google Ads Conversion Tracking, which helps us measure the effectiveness of our advertising campaigns. Google Ads Remarketing allows us to show you relevant advertisements based on your previous interactions with our site. Google Analytics provides insights into how visitors use our website, helping us improve user experience. We also use Google Maps API to display location information. These services may use cookies and similar technologies to collect information about your online activities.

Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors are coming from. Cookies are small text files placed on your device when you visit our website. You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. For more detailed information about our cookie practices, please refer to our Cookies Policy.

Policy Updates and Changes

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy changes constitutes acceptance of the updated terms.

Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

Aromaartor
16, Mitchell house, John Thornycroft Rd, Woolston
London, SW1A 1AA
United Kingdom
Phone: +44 79 4381 7655
Email: contact@aromaartor.world